Family Owned & Operated 25+ Years

 

 
 

    

Heat Pump Limited Factory Warranty

Water
Source
03, 05, 10
SunPower

05

TropiCal
055, 075, 115

HeatWave
SuperQuiet

110, 120, 121
155, 156, 175

Leisure Temp
110, 120, 190

Residential
and
Commercial

Florida

Parts

7 years

7 years

7 years

7 years

Compressor

7 years

7 years

7 years

7 years

Labor

2 years

2 years

2 years

2 years

North East
CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VA & VT

Parts

7 years

7 years

7 years

7 years

Compressor

7 years

7 years

7 years

7 years

Labor

2 years

2 years

2 years

2 years

Other

Parts

2 years

2 years

2 years

2 years

Compressor

5 years

5 years

5 years

5 years

Labor

2 years

2 years

2 years

2 years

The Manufacturer's Patented ThermoLink Titanium Heat Exchanger carries a lifetime warranty on the titanium tubing part only.

  1. This warranty includes parts and on-site labor charges to remove, repair, or replace defective components or failures due to workmanship.
  2. This warranty does not include transportation charges for equipment or component parts to, or from, the Manufacturer. The Owner/Operator shall be responsible for any travel charges imposed by the warranty center or servicing agent.
  3. At its sole discretion, the Manufacturer reserves the right to replace defective parts with new or refurbished replacement parts.
  4. At the option of the Manufacturer, the Owner may be required to return the product to the factory, freight prepaid, to provide warranty service. This may become necessary if the product was installed in an area not supported by a Factory Authorized Service Center.
  5. Claims for warranty reimbursement must have prior authorization by the Manufacturer and be performed by a Factory Authorized Service Center.
  6. The use of parts other than genuine Manufacturer parts will void this limited warranty.
  7. Purchasing original and / or replacement equipment through an un-authorized dealer will void this limited warranty.
  8. This warranty is applicable only if the product has been installed, operated, and maintained expressly and completely in accordance with the product's Owner/Installation manual. These documents are available online at the Manufacturer's website indicated on the bottom of this document.
  9. This warranty is void if the product is repaired, replaced, or altered in any way by any persons or agencies other than a Factory Authorized Service Center, and is in lieu of all other warranties, expressed or implied, written or oral.
  10. Failure of Customer to properly monitor and maintain the pool water’s balance can create a situation, which could negatively affect the performance of the product and thus void this limited warranty. Pool water must be tested regularly and maintained properly in order to ensure its chemical balance. Excessive chlorination is known to cause corrosion in pool metals. Deterioration, discoloration or brittleness of pool surfaces, including but not limited to plaster and vinyl liners, can be caused separately by, or in combination with, age, the environment, an imbalance in pool water chemistry, improper installation, sunlight and other factors. Customer hereby releases Manufacturer from all claims for damages to any pool plaster, vinyl liner or metals in Customer’s pool by reason of the use and/or operation of the product.
  11. The liability of the Manufacturer shall not exceed the repair or replacement of defective parts under the referenced limited warranty term and shall not include applicable consumables. (Consumables can include but are not limited to refrigerant, glue, and brazing/welding gases & material)
  12. This warranty does not include damage due to freezing conditions, negligence or abuse, installations in corrosive environments or atmospheres, nor acts of God.
  13. There are no implied warranties of merchantability or fitness for a particular purpose that apply to this product. Under no circumstances shall the Manufacturer be liable for any loss, damage, or injury, whether direct, consequential or incidental, arising out of the use or inability to use this product.
  14. In addition, each pool/spa has its own individual requirements. This limited warranty does not warrant that this product will supply 100% of those requirements. This includes purifying requirements for chlorinator products and heating requirements for heat pump products.
  15. No dealer, distributor, or other similar person has any authority to make or extend any warranties or representations concerning Manufacturer’s products beyond the express terms contained herein. Manufacturer assumes no responsibility for any warranties beyond the expressed terms contained in this limited warranty. Customer releases and holds Manufacturer harmless from any claims stemming from any unauthorized representations.
  16. This limited warranty is for product installed and used in swimming pools and spas only. Installation and use in any other application voids this warranty unless specifically authorized by the Manufacturer.
  17. The foregoing limited warranty gives the Customer specific legal rights that may vary from state to state, and accordingly, some of the listed conditions and exclusions may not apply to Customers living in certain states. Any dispute between Customer and Manufacturer will be settled by binding arbitration, conducted in Pinellas County, Florida, under the rules of the American Arbitration Association, and an award of attorney’s fees and costs will go to the prevailing party.

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