Florida Pool Heating is known for it's excellent customer service. Just hear what some of our customers have to say about their pool heating system installations!
I wanted to write and thank you for the correction of the shipping error made on the heat cool unit I purchased. When I first realized I had received the wrong product and had it installed I was certain I was in for a huge battle and financial heartbreak. When I called and explained the issue not only was the rep quick to respond, but to my huge relief, she was ready to take responsibility for the shipping error and suggested solutions to the problem that would not just resolve the issue but add no financial burden to me. Your wonderful customer service has given me hope that not all companies are ready and able to cut the customers legs off at the first sign of trouble. I can't say my attitude to mankind has improved but you have certainly helped in my optimism that not all companies will run for the hills given the chance.
Thank you again. We absolutely love the unit and its capabilities of keeping our pool comfortable throughout the now extended swimming season.
Very sincerely yours, Patricia Bailey Dallas TX - August 9, 2009
It was extremely refreshing to find a company in South Florida who came out when they said they were going to come out, fixed the problem AND charged a reasonable fee. Kudos to you, Florida Pool Heating! Ryan Mand - Ft. Lauderdale FL
Called Florida Pool Heating for service on my 10 year old heat pump. I received service within 24 hours and when the unit was diagnosed and we determined that replacing it would be a better investment than repairing it, they had a new unit installed and running that same day! Excellent service, thanks so much! Dante Schnapple - Coral Springs
Thanks to South Florida Pool Heating I am able to use my pool all year long- They offer a BEST PRICE GUARANTEE - I shopped around only to find they already were offering the best prices. My neighbor had previously purchased one and she referred me - they promise all customers $ for each referral and they were not lying - She received her check in the mail. I can't say enough about how great SFPH was to me -
Thanks! Bob and Reba Barnes - Key Biscayne.. June 2009
Thanks so much for the quick service, with your help you saved my sons birthday party and I can't say enough about how happy you have made my family...... Lynn Meyers - Jupiter Farms
I wanted to send a quick note to let you know that the install of my Solar System today is complete and went better than I could have imagined, your techs worked fast and throughly, they cleaned up and other than the warm water I don't think anyone would know I had an install today. I really appreciate the time that your installer took to explain how the system works and even encouraged me to call if I ever forget or have questions. I will recommend you to all my friends and neighbors and wish you the best of luck! Captain Russ Lamont - Pompano Beach, FL
"I realize you must obtain many letters of satisfaction from customers, however I felt compelled to send one more. With the abundance of poor service in our area, it was a pleasure working with you in regards to heating my pool at my residence..... Dennis I am also in the service arena as a professional insurance consultant and I work strictly by referrals. I will be sending you referrals and you can use my name as a reference anytime you need it. Thank you for a job well done.
John Pickett, Houston TX
"Having no knowledge of SFPH, I walked into you office after finding it on the Internet and within 30 minutes you had followed me to my house, reviewed your products and showed me the differences and similarities between two products. Your honest opinion on the situation gave my wife and I a certain trust that made the decision very easy to do business with you and SFPH. Not to mention we also hired your landscaper based on trust. Thank you for your professionalism and willingness to earn our business, I will definitely recommend you to anybody else looking for a pool heater or solar heater. Lenny Roberts
"Just a quick note of thanks for the excellent installation job. Your men were professional, courteous and took the time to make sure the job that was done was top notch. In fact, I was able to hold a pool party while the solar installation was underway without my guests or I being aware your crew was there!" Walt Gardner, Davie, FL
" I and my wife want to thank you for all the help you have given us in getting the pool heater at a very competitive price. The two men that installed the heater did a superb installation. They were very careful in handling the unit, their work was very neat and they left everything clean. I know that we and our grandchildren will enjoy the pool for many years. We wish you much success in your pool heating business and you can be sure that our recommendations will help in your success!" Morris Lubetsky
"Good Company, good response to customers and a good product.... that is a winning combination in any endeavor. I will definitely be endorsing your company and products. Customer service is paramount to success and you definitely displayed the utmost of this quality in this case." Mr Gerry Shafer, California
"Dennis, the heater is great. Words just can't express how appreciative we are for all you did in order for the pool heater to become a reality. We know there are many people you contacted to accomplish this. Thank you. Sorry for the delay in this note, Bruce had a bit of a set back. Hopefully he'll be able to enjoy swimming in the warm water soon. Thank you for all your prayers and thoughts. When you get a chance, if you could let me know all the others who helped, I would like to express our gratitude to them. God Bless You. Talk to you soon" Dorothy
"Dennis, working with your company and team have been so professional, courteous and on top of everything, kind. You, especially, are a perfect company president. If I had to work for someone, I would work for you! I wanted to take the time to thank you, apologies that it is an email, for your professionalism and courtesy. In this day, I am finding it harder and harder to find these. I would especially like to commend Debbie Hosfeld for her excellent consideration and care. She made available to me her cell phone to call in the evening regarding the unit install. She went above and beyond to help me out during her own personal off-company time. She is professional, courteous, and kind. Please commend her in whatever way possible. Thank you again. We will be speaking soon. I am writing to Aquacal after this letter, regarding your care. Thank you." -- M. T. , M.D. - Scottsdale, Arizona
"Thank you for a great job & your extra special treatment. That's what sets a great company apart from a good one. We will highly recommend you to our friends!" -- Mr. & Mrs. Richard Mestre
"It was a pleasure working with such a responsible and professional company such as yours." -- Marcos M. Guindalo
"It's not often we take the time to express our appreciation for services rendered... our sincere appreciation for the courteous service - both before and after the sale. We have enjoyed our system immensely." -- Darryl and Diana Thornhill
"I wanted to thank you for all your help in my purchase of the pool heater for our hotel. The cost and warranty your company provided me with was unbeatable! Pedro Jimenez, Turks & Caicos
"After calling you yesterday to compliment the two Solar heating installers you sent to our home, I felt it incumbent on my part to put those words of great satisfaction in writing. In the many years that we have lived in our home, we have had many repairmen, installers, etc., to compare with, and let me tell you, no one compares to them... they worked... often in rain and thunder. Their work was impeccable, using the utmost care not to damage or disrupt anything at the house. We have never seen such dedication." -- The Nelson Family
"Thank you so much for your excellent and timely service. My husband called on Monday morning about a leak in our solar pool heating system. Someone was out here and had the unit repaired before noon. That's what I call SERVICE! It is truly a pleasure to deal with businesses such as yours. I would not hesitate to recommend you to my friends. Thank you again and a special thank you to the service person that repaired out unit." -- Monica Lynn
"Your installers were very efficient, clean and thorough. They were informative and respectful in all of our contacts. They were patient with a pool novice like me. They are obviously well trained." -- Don Binder
"Please allow me to take this opportunity to thank you for a magnificent job in the installation of my pool heater. You are truly a "no hassle" professional. Thank you once again!" -- Elliot M Bader, Esq.
"Many thanks for our new solar system that not only keeps us warm, but was installed beautifully!" -- Amy Rockwerk
"We are so impressed with your product, work and workmanship. We had to let you know. And you know I don't get impressed easily. Your guys did an excellent job." -- Lakhi Giovanna
"Your shipment was received Friday as promised. We have not yet opened the container but we will as soon as the pool folks get here and put it in place. Thank you for a very easy transaction." -- John, New Jersey